Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service or visit one of our standalone stores within the UK for a full refund within 30 days of receipt. When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order. All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear, lingerie & sexual wellness. Personalised items are non-returnable/non-refundable. Gift Cards are also a non-returnable item.

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!

If you are in the UK and have not received your order within the allotted delivery time frame, please contact our Customer Service team within 21 days of the date on which you ordered the products. After this time has elapsed, Skinnydip reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.

We try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. If you're a UK or International customer, please contact our Customer Service team with images of the incorrect item, where a member of our customer service team will help you further.